Update Intel HD Graphics 4600 graphics card driver as shown in Updating Intel Graphics Card drivers. Update the graphics card settings, so the SketchUp uses the dedicated NVIDIA graphics card ( ) To improve the behavior please try the following SketchUp is using Intel HD Graphics 4600.

This is their second response:Īs per the log you have two graphics card: the Intel HD Graphics 4600 and NVIDIA 860M. Please download and run Checkup.exe and send us the test file “SketchUpLog.sulog”, created on your desktop, for analysis. Please visit SketchUp Checkup | SketchUp Help for complete information. With SketchUp 2017, we have a new stand alone application Checkup.exe that allows you to check your computer for compatibility issues. To capture the video, you can either use Jing, Download Jing Free Trial, OR send us gifs by using the tools discussed in Creating GIFs to present in the forum ! Please send us a video showing the issue as it will help us get a better understanding of the problem.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.Ĭlick on Have Disk and browse to the unzipped Intel graphics driver folder>Graphics> igdlh64 (setup information file), and the driver should install.I had problems with the new version of Pro as well and contacted Sketchup support. Go to the device manager, click to expand the Display Adapters device manager category.Ĭlick on the Intel HD graphics adapter listed there.Ĭlick on the driver tab. Here is how to manually update the graphics driver from Intel.ĭownload the Zip file version of the graphics driver and unzip the file to its driver folder (2nd one down on the left) The auto install will tell you to get the driver from the PC manufacturer. If you want, you can use the latest Intel graphics driver but you have to manually install it.

If HP does not release any new graphics drivers, the HP support assistant can't find new ones that don't exist. HP only updates drivers if there is a known issue with the drivers on the support page. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Intel graphics 4600 driver